Chatbot Fatigue and UX Paradigms

AudienceUX/UI Designers, Product Managers, Business Stakeholders

OutcomeDesigning interfaces where AI acts as an invisible process driver (“Make it good” button), not as a conversation partner that demands attention

Time11 min

Many AI initiatives start with the same design decision: add a chat window. It is easy to build, easy to demo, and it fits the way the underlying model was first exposed to the world. It is also the reason a large number of internal AI tools are opened enthusiastically in week one and quietly ignored by week six. This topic is about the interface choices that decide whether AI becomes part of how work gets done or stays a side channel that people have to remember to visit.…