Forming the Contract Before Kickoff

AudienceProduct Managers, Business Analysts, Functional Leaders (Sales, HR, Support)
OutcomeA ready document template that captures the current speed and cost of a business process for future comparison with AI
Time11 min

The most common reason an AI project cannot prove its value is simple: nobody measured the old way of working before the new one arrived. Six months after kickoff, the team reports that the assistant "saves a lot of time," and the business asks the obvious question: compared with what? If the answer is a reconstruction from memory, a few interviews, or the builders' own estimate, the result is not evidence. It is an opinion with a dashboard. This topic is about writing the contract and the baseline down before the first line of product code exists.…

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